Updraft

How to's and help with any issues whilst logging in or creating an account

Getting Started with Updraft

What is Updraft? We are an FCA-regulated financial wellness app designed to help you clear card debt. Learn how our secure Open Banking tools and tailored loans can help you…

What is Updraft and how does it work?

What is Updraft?

Ready to get started? From verifying your ID to securely connecting your bank via Open Banking, follow our simple step-by-step guide to creating your Updraft account in under 10 minutes.

How to Create Your Updraft Account: A Step-by-Step Guide

Ready to sign up? To ensure we lend responsibly, we need to verify your identity and income. Learn exactly what information we collect, including Open Banking details and how we…

What information do I need to sign up?

Check your options with complete peace of mind. We use a 'soft search' to find your rate, so there is zero impact on your credit score.

Will checking my eligibility affect my credit score?

User Journey

Learn how to securely connect your bank or credit card to Updraft using Open Banking. Read our step-by-step guide on adding accounts, why it is safe, and how to manage…

Connecting your bank or credit card

Your data, your control. We only use 'read-only' access to check affordability, meaning we cannot move money or see your login details. Read our full safety guide.

Is it safe to connect my bank account? How we protect you with Open Banking.

Which banks does Updraft support? We securely connect with most UK providers, from Lloyds and Barclays to Monzo and Starling. Learn how to search for your provider and which accounts…

What accounts and credit cards can I link to Updraft?

Trouble connecting your bank? It happens. Follow our quick troubleshooting guide to resolve the issue, or chat with our support team if you need extra help.

What to do if your bank connection fails.

Switched banks? It’s easy to manage your connections in the app. Follow our step-by-step guide to add or remove accounts securely, and learn how to update your repayment details if…

I want to connect a different bank account/change the bank account I have connected. What do I do?

Connecting Your Banks

Download Updraft from the App Store

Money Talk

Check your eligibility

Find answers and get help from Intercom Support and Community Experts

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