All Virgin Money accounts transferred from Yorkshire and Clydesdale are not currently supported.
We've checked this out with our open banking partner Truelayer and it's a known issue that they need to resolve - accounts created with Virgin Money have a 10 digit customer ID, which doesn’t work on the Virgin online banking flow. For all other Virgin accounts (which have a 7 digit customer ID), it should work.
If you can link another bank account, we might still be able to proceed your application but our underwriters may need to check this.
The best thing to do is if you can, link another bank account, and we'll go from there.
If this means you cannot link a bank account we won't be able to proceed with an application.