If you suspect your Updraft account has been compromised or you’ve been the victim of fraud, act immediately. Quick action helps protect your money and prevents further misuse.
We take this very seriously and are here to help you.
Step 1: contact us immediately
Email our dedicated fraud team at: fraud@updraft.com
In your email, please include:
Your full name and date of birth.
The phone number linked to your account.
A brief summary of why you believe you are a victim of fraud.
Please do not include your password or other sensitive login details in your email.
Our team will immediately take steps to protect your account, launch a full investigation, and guide you on the next steps.
Step 2: Change your passwords
If you can still access your accounts, you should change your passwords immediately to prevent further unauthorised access.
Your Email Account: this is often the key to other accounts.
Your Updraft Account: If you can, change your Updraft password.
Other Sensitive Accounts: Change the passwords for any other financial or sensitive accounts you hold.
Enable two-factor authentication (2FA) wherever possible for extra protection.
Step 3: Check your credit reports
You should check your credit reports with all three main UK credit reference agencies for any searches, accounts, or applications that you do not recognise. This will help you understand if your identity has been used elsewhere.
Equifax 0800 014 2955
Experian 0344 481 0800
TransUnion 0330 024 7574
Step 4: Report to the authorities
Depending on where you live in the UK:
England, Wales, Northern Ireland: Report to Action Fraud - the UK’s national fraud and cybercrime reporting centre.
Scotland: Contact Police Scotland directly on 101.
You will receive a crime reference number, which may be needed for your records or insurance claims.
Step 5: Consider Cifas protective registration
You can add extra protection by registering with Cifas. This places a fraud warning flag against your name on the National Fraud Database, alerting financial organisations to perform enhanced checks before opening any new accounts or products in your name. Registration currently costs roughly £20 for two years. This helps prevent further identity misuse.
For more information or to register, visit the Cifas Protective Registration page.
We’re here to help
We understand this is a very stressful experience. Our dedicated fraud team will support you throughout our investigation and will work with the relevant authorities to resolve the situation.