For General Questions and Support: Use Our In-App Chat
The quickest and most secure way to get help with your account is by using our in-app chat.
You'll be speaking directly to our UK-based support team. Because you're already logged in, we can quickly and securely assist you with your specific account details.
How to use it: Just log in to the app, head to the 'Profile' or 'Help' section, and start a conversation.
Our Hours: Our team is available to answer messages from Monday to Friday, 9:00 AM to 5:00 PM BST (excluding UK public holidays). We aim to respond to all messages within 24-48 business hours.
By Phone If you would prefer to speak to a member of the team, you can give us a call.
Telephone: 0113 320 7310
Lines open: Monday to Friday, 9:00 AM to 5:00 PM (excluding UK public holidays).
For Specific Enquiries
For certain issues, it's best to use a dedicated email address to ensure it's handled by the correct specialist team.
If you can't log in: If you're unable to access the app, please email us at support@updraft.com from your registered email address so we can locate your account securely.
To report suspected fraud: If you believe you are a victim of fraud, please contact our dedicated fraud team immediately. Email: fraud@updraft.com
To make a formal complaint: If you wish to make a formal complaint, please email complaints@updraft.com so our dedicated team can investigate. For more information, please see our 'How do I complain?' FAQ.
For data protection queries: For questions relating to your personal data under UK GDPR, you can contact our Data Protection Officer at dataofficer@updraft.com.
Writing to Us
If you need to send us physical documents or prefer to write to us, you can do so at our registered office:
Updraft 5 Merchant Sq, London W2 1AY
Whatever your query, we look forward to hearing from you and will do our best to help.